Handyman Connection of Ada, MI
Customer Service & Sales Coordinator
Full Time • Grand Rapids
Benefits:
- Competitive salary
- Dental insurance
- Paid time off
- Training & development
- Vision insurance
Organized. Personable. Detail-Oriented. Does This Sound Like You?
Be the first voice our customers hear.
At Handyman Connection of Ada, our CSRs set the tone for every customer experience. You'll answer calls, book estimates, follow up on leads, and keep jobs moving between customers, the office, and our Craftsmen in the field. We're a growing, locally owned business, and we're looking for someone who wants to grow with us.
At Handyman Connection of Ada, our CSRs set the tone for every customer experience. You'll answer calls, book estimates, follow up on leads, and keep jobs moving between customers, the office, and our Craftsmen in the field. We're a growing, locally owned business, and we're looking for someone who wants to grow with us.
We live by four commitments: Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement.
What you'll do
- Answer incoming calls, texts, and web inquiries using our approved call script
- Qualify leads and book estimate appointments in Jobber
- Make outbound follow-up calls on estimates, open leads, and completed jobs to help turn leads into booked work
- Take regular coaching on your calls and use it to improve our booking rate
- Schedule jobs and communicate job details to Craftsmen in the field
- Handle customer questions and concerns professionally; escalate complaints to the owner
- Send invoices, follow up on past-due payments, and request reviews after completed jobs
- Keep customer records, job notes, and scheduling data accurate and up to date
What success looks like in this role
- 30% of estimate requests booked
- New lead texts answered within 15 minutes during business hours
- Other texts answered within 1 hour during business hours
- Missed calls and voicemails returned within 4 hours
- Emails answered within 24 hours
- After-hours messages answered by 9:00 AM the next business day
- Open estimates followed up on within 7 days
- Customer records and job notes complete the same day
What we're looking for
- A clear, friendly phone voice, and the ability to follow a script while sounding natural
- Coachable. You welcome feedback and put it to use.
- Organized and detail-oriented, able to juggle calls, scheduling, and follow-ups
- Comfortable making outbound calls
- Takes ownership and follows through without being chased
- Willing to learn and grow with a growing company
- Comfortable with software (we use Jobber and QuickBooks Online; training provided)
- Preferred: customer service, scheduling, or sales-support experience, and a construction, trades, or home-services background. Our calls range from small repairs to full remodels, and knowing the work helps you talk with customers.
What it's like here
We compete on reliability, not lowest price, so customers expect us to do what we say. We run on a weekly meeting rhythm with clear goals, and you'll see your numbers every week. We give direct feedback and expect you to ask for it. If you like being left alone to coast, this isn't the job. If you like a team where people own their work and say what they need, it is.
We compete on reliability, not lowest price, so customers expect us to do what we say. We run on a weekly meeting rhythm with clear goals, and you'll see your numbers every week. We give direct feedback and expect you to ask for it. If you like being left alone to coast, this isn't the job. If you like a team where people own their work and say what they need, it is.
What we offer
- $20–$24/hour depending on experience
- Benefits / Sick time/PTO, Aflac insurance provided, with dental and eye options
- Training, ongoing coaching, and room to take on more responsibility as we grow
- A team that holds each other accountable and keeps things organized
Apply Today! We’d love to hear from you and see how you can help Handyman Connection grow!
Handyman Connection is an equal-opportunity employer committed to building a strong, professional, and customer-driven team.
Compensation: $20.00 - $24.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If you’re interested in:
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve other’s lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
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